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Meetings East Anglia

May 11
2007

Excellence in Customer Care
South Norfolk District Council, Long Stratton

Excellence in Customer Care

I am very pleased to be able to notify you of another ‘free seminar’, which will be held on Friday 11th May 2007.

Our speaker is Chris Read, from Kirklees Metropolitan Council, The winning team in the IRRV performance awards ‘Excellence in Customer Care’ category.  No doubt with this award under their belt Chris can give us details of what his team have achieved and undertaken to bring their customer service up to such a commendable level. 

Kirklees are also leading the way in offering a pension reduction scheme for council tax payers and Chris will give us an update on how this project is working and the pros and cons of offering and administering such a scheme. 

This is an opportunity to hear from someone who has dealt with customer care in a winning way and also is heading a team willing to be trail blazers within the provision of the council tax service. Chris will share his experiences with us and give us tips on how we can all improve our customers’ experience when they contact us.  It is also a chance to understand some of the pointers that we need to consider if we are intending to offer different schemes for pensioners.  By its very nature, the customer services aspect of this presentation will also be relevant and inclusive of services other than Revenues and Benefits.

The venue is the Council Chamber at South Norfolk District Council based in Long Stratton and the seminar will start at 9.30am.

We will also be providing a free breakfast in the canteen at South Norfolk Council and this will be available from 8.30am. I would be grateful if you could let Tanya Tilford know if you are planning to attend and whether or not you require a breakfast voucher. Tanya can be contacted on the link below.

A location map is accesible through the link below. I look forward to seeing you there on the 11th May 2007.

Best Regards

Neil Chivers IRRV

 

Jul 04
2016

Behaviour Change and Nudge Theory Seminar - 13 September 2016

Behaviour Change and Nudge Theory Seminar -  13 September 2016

The IRRV East Anglian Association are running a Behaviour Change seminar on 13 September 2016 at 10:30am at Breckland District Council's offices in Thetford.

Mar 03
2016

***Next Seminar Announced** 29 April 2016 9.30am for 10.00am
Cain Ormondroyd and Gary Watson will be our speakers for the event which will be held at Breckland District Council's offices in Thetford

***Next Seminar Announced** 29 April 2016  9.30am for 10.00am

The Association is pleased to annouce the date for the next seminar is 29 April 2016.  Cain Ormondroyd, a barrister at the Francis Taylor Building, has agreed to speak on ‘Business Rates Avoidance’ and Gary Watson will speak on ‘The discretionary powers a billing authority has to award relief’.

Oct 16
2009

Systems Thinking 6.11.09

Systems Thinking 6.11.09

The East Anglian Association is running a session on 'Systems Thinking' at South Norfolk Council on Friday 6 November at 2pm

Oct 16
2009

The New Valuation Tribunal Service 24.3.2010

The New Valuation Tribunal Service 24.3.2010

Jon Bestow IRRV Registrar and Chief Clerk to the VTS will run a session on the new VTS. More details will appear here.

Oct 16
2009

*Updated* Corporate and Personal Insolvency AND Systems Thinking 25.5.2010

*Updated* Corporate and Personal Insolvency AND Systems Thinking 25.5.2010

*Update*  This is now a half day session starting at 9.30am - Breakfast is available from 8.30am!

Matt Howard, partner at PKF will run a session on Corporate and Personal Insolvency

Robert Read, Head of Policy and Performance at Great Yarmouth BC wil run a session on Systems Thinking (LEAN)

 

Sep 07
2011

Next Seminar and Executive Meeting - October 2011

Next Seminar and Executive Meeting - October 2011

The next Seminar and Executive Meeting will be held in October 2011.

The topic will be Localising Support for Council Tax.

More details will follow shortly........

Jan 01
1970

East Anglian Association AGM 2010

East Anglian Association AGM 2010

The East Anglian Association of the IRRV have pleasure in announcing the details for their AGM which will be held in the Horatio Suite at Great Yarmouth Race Course on 1 July 2010. 

Nov 09
2011

IRRV Seminar - Update on changes to Benefits, Council Tax and NNDR 9.12.2011

IRRV Seminar - Update on changes to Benefits, Council Tax and NNDR  9.12.2011

The IRRV East Anglian Association is holding a seminar on 9 December 2011 on the Government's proposals for Localised Council Tax Support and the proposed council tax and NNDR changes.

This seminar will be held on 9 December 2011 at 10.30am at South Norfolk District Council’s Offices at Long Stratton and will last approximately 2 hours.

It is open to IRRV members and non members alike and is FREE.

Jul 02
2009

AGM
Great Yarmouth racecourse

Feb 01
2008

IRRV Revenues Team of the Year
South Norfolk Council

IRRV Revenues Team of the Year

I am very pleased to be able to notify you of another ‘free seminar’, which will be held on Friday 1st February 2008. In October 2007, the City of Lincoln Council was triumphant in the IRRV Performance Awards winning the prestigious Revenues Team of the Year award and they will be explaining what they achieved to reach this level

May 30
2012

Next Seminar - Your Essential Update on Universal Credit and Council Tax Support 15.6.2012

Next Seminar - Your Essential Update on Universal Credit and Council Tax Support 15.6.2012

Our next IRRV East Anglian Association seminar will take place on 15 June at South Norfolk District Council’s offices and will focus on Universal Credit and Local Council Tax Support

Aug 24
2012

FREE Seminar - IRRV Performance Award Winners 20 September 2012

FREE Seminar - IRRV Performance Award Winners  20 September 2012

You are invited to a FREE seminar which the IRRV East Anglian Association is hosting on 20 September 2012 at 1.30pm at South Norfolk District Council’s Offices in Long Stratton, Norfolk

Dec 14
2012

Next Seminar - Monday 9 December 2013 10.15am for a 10.30am start

Next Seminar - Monday 9 December 2013 10.15am for a 10.30am start

The next seminar of the IRRV East Anglian Association will be held on Monday 9 December 2013 at 10.30am at Breckland District Council's Offices, Breckland House, St Nicholas Street, Thetford, Norfolk IP24 1BT

Jonathon Bottomer from the DWP will be with us again with an update on Welfare Reform and Universal Credit

Jan 11
2013

IRRV Executive Meeting 18.1.2013 **CANCELLED**

IRRV Executive Meeting 18.1.2013  **CANCELLED**

***PLEASE NOTE THIS MEETING HAS BEEN CANCELLED DUE TO THE ADVERSE WEATHER***

The next Meeting of the East Anglian Association IRRV Executive wil be held on Friday 18 January 2013 at Breckland District Council's Offices starting at 9.45am

Nov 27
2007

Joining up the Front and Back Office
South Norfolk District Council

Joining up the Front and Back Office

Bob Trahern, IRRV President will be talking about the issues surrounding joining up the front and Back Office

Oct 27
2010

Programme of Events announced

Programme of Events announced

The 2010/2011 Programme of Events has been announced and more details will follow on these pages.

**Please note - the meeting for 18 January 2011 on the Coalition Programme has been postponed**

Oct 27
2010

IRRV AGM 30 June 2011

IRRV AGM 30 June 2011

Location - Great Yarmouth Racecourse

Jul 31
2015

IRRV Seminar 22 September 2015 - Current Trends in Insolvency
Breckland House, Thetford, Norfolk **Please note new date** 10.45am to for 11am

IRRV Seminar 22 September 2015 - Current Trends in Insolvency

The next IRRV Seminar will be held on 22 September 2015.  The speaker is Paul Bowden of Wilkin Chapman and the topic is Current Trends in Insolvency

Jun 05
2009

Test Page

Test Page

Testing new website

Nov 10
2015

IRRV East Anglian Association Meeting and Executive 3 March 2016
The next meeting will be held at Breckland District Council's Offices in Thetford on 3 March 2016

IRRV East Anglian Association Meeting and Executive 3 March 2016

The next Executive and association meeting will be held on Thursday 3 March 2016

Aug 12
2009

Meetings

Meetings

Details of meetings will appear on these pages

Mar 15
2016

Next Meeting of the Executive - 29 April 2016 at Breckland District Council
The next meeting of the Executive will be held immediately following the Seminar

Next Meeting of the Executive - 29 April 2016 at Breckland District Council

The next meeting of the IRRV East Anglian Association Executive will be held on Friday 29 April 2016 following the Seminar at Breckalnd District Council's offices

Sep 19
2013

Next Meeting of the IRRV East Anglian Association Executive 10.10.2013

Next Meeting of the IRRV East Anglian Association Executive 10.10.2013

The next meeting of the IRRV East Anglian Association Executive will be held on Thursday 10 October 2013 at 9.30am at Breckland District Council's offices in Thetford

Apr 26
2011

Local Government Ombudsman Seminar 14 June 2011 10am Broadland District Council

Local Government Ombudsman Seminar 14 June 2011 10am Broadland District Council

***PLEASE NOTE THE CHANGE OF VENUE*****

Andrew Hobley from the Local Government Ombudsman will be speaking on Local Taxation and issues with time for questions.

Feb 11
2014

Next Meeting of the Executive 5 March 2014

Next Meeting of the Executive 5 March 2014

The IRRV East Anglian Association Executive will next meet at 9.30am on Wednesday 5 March 2014 at Breckland District Council's Offices in Thetford

Feb 11
2014

Next Meeting - Update on Bailiff Changes and TCE Regulations 5 March 2014

Next Meeting - Update on Bailiff Changes and TCE Regulations 5 March 2014

The IRRV East Anglian Association would like to invite you to the next meeting on Wednesday 5th March at 10.45 for 11.00 am to be held at Breckland District Council – Breckland House, St Nicholas Street, Thetford, Norfolk, IP24 1BT.

Aug 29
2012

Next Meeting of the Executive 20.9.2012 12.30pm

Next Meeting of the Executive 20.9.2012 12.30pm

The next meeting of the Executive will be held at South Norfolk Council at 12.30pm on 20 September 2012

Jan 14
2009

Improving Communication through Face Reading 'Seeking Clues Beyond the Mask'
South Norfolk District Council

Improving Communication through Face Reading 'Seeking Clues Beyond the Mask'

Glenna from Picasso HR Consultants will be discussing how to improve your communication skills by face reading

Aug 24
2015

The Next Meeting of the IRRV Executive is 22 September 2015 at 9.30am
The meeting will be held at Breckland District Council's Offices in Thetford

Nov 10
2015

IRRV East Anglian Association Executive Meeting 10 December 2015
The next meeting of the IRRV East Anglian Association Executive will be held on 10 December 2015 at 9.15am

Sep 19
2013

Next Free Seminar - NNDR Update and Analyse Local Demonstration 10.10.2013

Next Free Seminar - NNDR Update and Analyse Local Demonstration 10.10.2013

The next Free seminar will be held on Thursday 10 October 2013 at Breckland District Council's offices in Thetford

Oct 16
2009

Seeking Clues Behind the Mask - 6 July 2010 9.30am to 1pm (Breakfast from 8.30am)

Seeking Clues Behind the Mask - 6 July 2010 9.30am to 1pm (Breakfast from 8.30am)

Glenda Trout from Facing Facts will run a further session on the highly intruiging topic of face reading. Breakfast meeting - breakfast available from 8.30am

Mar 20
2009
Oct 27
2010

**Postponed** The Coalition Programme- an update on the Government's new proposals TBC

**Postponed** The Coalition Programme- an update on the Government's new proposals TBC

Venue - South Norfolk Council

Date and Time - to be confirmed.  More details will follow here.

Speaker - Ian Burbidge, King's Lynn Borough Council

May 13
2009

Student Day
South Norfolk District Council

May 27
2009

The New Benefits Inspection Regime
south Norfolk District Council

Oct 27
2010

Welfare Benefit Changes 8 April 2011

Welfare Benefit Changes 8 April 2011

Location - South Norfolk Council Time - 2pm Speaker - David Airey

Aug 12
2009

Minutes of the IRRV East Anglian Association AGM 20.7.09

Minutes of the IRRV East Anglian Association AGM 20.7.09

Please see the link below for the minutes of the AGM held 20.7.09 at Great Yarmouth Racecourse