Northern Counties

Bob Trahern,  IRRV President  

Excellence in Customer Service (Bobs Authority won the IRRV award in this category)

Paul Ellis, Craven Council

- Developments in council tax and  CT case law                                              

Malcolm Gardner, Agylisis                              

- Benefits developments/identity fraud  

Panel consisting of:-
Alan Smith, Sedgefield Council
Caroline Hopkins, Avarto
Nick Jeffries,  Worcester Revs and Bens Partnership  

Methods of Service Delivery including partnerships and work towards unitary councils

Dave Chapman, Rossendales                               - Changes to the recovery process        

John Vickers,  DWP                                      

- Error and fraud in benefits

Dave Magor Chief Executive IRRV  

Poverty and Revenue Collection inc anti poverty policy