Skip to content

Education East Anglia

Effective Debt Collection Course - One Day Friday 9 March 2018 **Last Few Places Remaining**

Effective Debt Collection Course - One Day   Friday 9 March 2018  **Last Few Places Remaining**

The IRRV East Anglian Association is pleased to announce a one day Effective Debt Collection course on Friday 9 March 2018.  The course will be held at Breckland District Council in Thetford. 

Who should attend: All staff, including managers involved in debt management, who make payment arrangements with members of the public.

Course details:
 Impact of the recession and austerity on debt management
 Different debt types and their causes
 Negotiation skills and objectives
 Assertiveness
 Communication skills
 Power of the telephone
 Call structure
 Controlling calls
 Establishing ability to pay
 Links with money advice agencies
 Managing confrontation
 Outbound calling skills and strategies


To Book: Please use the booking form available here and e-mail to jo.peacock@angliarevenues.gov.uk.   Confirmation details will be sent.
Cost: £165.00 (Refreshments and lunch included)
VAT & Cancellations: Cancellations one month before the course date will be charged at 100%. A substitute attendee is allowed at any time at no extra cost.
For more information please call 01284 756560 or e-mail Jo Peacock.

NNDR Transitional Relief Training - Tuesday 17 April 2018 **Please Note New Date**
The IRRV East Anglian Association is pleased to announce they are hosting a one day Transition Scheme Course on 17 April 2018

NNDR Transitional Relief Training - Tuesday 17 April 2018 **Please Note New Date**

The IRRV East Anglian Association is pleased to announce they are hosting a one day Transition Course on 14 February 2018 at Breckalnd District Council